Level 5 Work Experience

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The above images are screen grabs of the lead taking and ordering process for a customer interested in buying a kitchen.

The customers details have been hidden for their security and company policy.



Level 5 Work Experience: Fusion Software Plans

In my spare time at my work experience I have been working on a version of my kitchen and creating the plans, elevations and visuals on Fusion. I have been doing this to practice and brush up on my software skills.

I have been working from measurements I have taken of the space and units as well as some photographs for details.

Fig 1. Floor plan of kitchen and living area

Level 5 Work Experience: Customer Plans

This week I attended to a customer who was undergoing a home renovation and needed a new kitchen fitting.

They provided me with a copy of their floor plan of the ground floor however were not expecting to install for another year. Due to this, I could not book them in for an appointment as their plans were too premature and so it would be a waste of the designers time.

Fig 1. customer floor plan

Although I couldn’t book the customer in for an appointment, I did find the time to talk to them about their renovation plans and explained that I was on work experience whilst studying Interior Design at university. The couple were more than happy for me to take a copy of their floor plan for my blog and spoke to me about their ideas for the space and their measurements.

Level 5 Work Experience: Week 3

Week 3 of work experience I have been working on a kitchen on Fusion for a customer.

The customer has been assigned to Tony, one of the senior designers.
As this is his lead, he makes the final decisions and works closely with the customer. However, I have had the opportunity to work alongside on this project and help create the visuals for the customers when Tony wasn’t in.

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The floor plan was created by going off measurements provided by the customer as well as the units and appliances they said were required during the first meeting.

The wire frame of the space gives a clearer understanding and visual for the customer. The final drawing is available to view in colour with detail however as the programme can be quite slow it is quicker and easier to show a visual as a wire frame.

Level 5 Work Experience: CMT & Forecast Tracking

My weekly duties include keeping the CMT form up to date for the current period.

The form is extensive and consists of the following information required;

  • Status of the lead
  • Customer/ Lead Name
  • Lead date
  • Who the lead was taken by
  • Email address/contact number
  • Project type
  • Whom the lead has been assigned to (which designer)
  • Home visit date
  • In store appointment date
  • Next type of customer activity
  • Budget

The process takes approximately an hour and a half to complete each time it is updated.

It is a time consuming task yet essential for management to track leads.

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The forecast tracker is important for estimating how much the store will make and has made so far (weekly).

Each Wickes store is set a weekly target. My job is to keep this updated for management to keep track of how the store kitchen and bathroom sales are going.

This task took very little time to do and can be done at the end of a typical day.

Level 5 Work Experience: Wickes Kitchen & Bathroom Showroom Advisor

As of 27th March 2017 to 24th April 2017 my daily duties consist of;

  • Appointment taking for Home Visits and In Store Appointments regarding Kitchens and Bathrooms (software used for this is Vision)
  • Talking to customers about the kitchen & bathroom ranges, materials and the best way to utilise their space
  • Taking and making phone calls to confirm appointments and resolve issues regarding installation and delivery issues or any other queries a customer may have
  • Tea and coffee making for customers and the designers
  • Using the commercial software Fusion to create plans
  • Pricing up units for customers
  • Keeping the showrooms presentable
  • Dealing with money and refunds/exchanges on the shop floor tills

Reflective Practice: Personal SWOT Analysis


  • I am expressive and creative through my ideas and styles of drawing.
  • I can take constructive criticism of my own work and apply it well.
  • I can present ideas well and know how to present accordingly depending on who the client/person of interest is.
  • Future prospects: I am aware of the opportunities I am presented with and I take advantage of them. My current job of Kitchen & Bathroom Advisor at Wickes offers the appropriate opportunities to develop my technical and computer skills for creating visuals for clients, as well as the professionalism and manner required to work with clients.
  • Range of work experience and accumulation of different skills



  • Limited technical skills (AutoCAD, SketchUp)
  • Time management
  • Often procrastinate
  • Lack of confidence in ability (drawing, software, etc.)
  • Competitive – can be defeated when my potential or work isn’t recognised



  • The neighbourhood where I live, Heaton Moor, is a close community and is proud of the local attractions. My website, talithwalkerdesigns.com, is soon to feature illustrations of famous Heaton Moor architecture and landmarks. This is something I am being opportunistic with by taking advantage of what the area has to offer and what I have to offer it by targeting my illustrations to the people in the local area.
  • Family connections and contacts – father in stage design and mother in interior design


  • Rival course mates who have better technical abilities than I do
  • Other illustration artists attempting the same/similar approaches as I am in the local area
  • Lack of technical skill may be a problem when entering work placements or going for interviews

Specialist Studies: Performance Space 1

I made a quick model to have a visual representation of what Natasha Stott’s performance space may look like, as well as to test materials and get some great photos.


Materials used;

  • Plastic straws
  • Old white chiffon blouse
  • iPhone torch



This idea was the starting point for the final developed design. I was inspired by the delicate aesthetic of the draped chiffon to use stage gauze with projection in the finalised design.