Level 5 Work Experience

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The above images are screen grabs of the lead taking and ordering process for a customer interested in buying a kitchen.

The customers details have been hidden for their security and company policy.



Level 5 Work Experience: Fusion Software Plans

In my spare time at my work experience I have been working on a version of my kitchen and creating the plans, elevations and visuals on Fusion. I have been doing this to practice and brush up on my software skills.

I have been working from measurements I have taken of the space and units as well as some photographs for details.

Fig 1. Floor plan of kitchen and living area

Level 5 Work Experience: Customer Plans

This week I attended to a customer who was undergoing a home renovation and needed a new kitchen fitting.

They provided me with a copy of their floor plan of the ground floor however were not expecting to install for another year. Due to this, I could not book them in for an appointment as their plans were too premature and so it would be a waste of the designers time.

Fig 1. customer floor plan

Although I couldn’t book the customer in for an appointment, I did find the time to talk to them about their renovation plans and explained that I was on work experience whilst studying Interior Design at university. The couple were more than happy for me to take a copy of their floor plan for my blog and spoke to me about their ideas for the space and their measurements.

Level 5 Work Experience: Week 3

Week 3 of work experience I have been working on a kitchen on Fusion for a customer.

The customer has been assigned to Tony, one of the senior designers.
As this is his lead, he makes the final decisions and works closely with the customer. However, I have had the opportunity to work alongside on this project and help create the visuals for the customers when Tony wasn’t in.

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The floor plan was created by going off measurements provided by the customer as well as the units and appliances they said were required during the first meeting.

The wire frame of the space gives a clearer understanding and visual for the customer. The final drawing is available to view in colour with detail however as the programme can be quite slow it is quicker and easier to show a visual as a wire frame.

Level 5 Work Experience: CMT & Forecast Tracking

My weekly duties include keeping the CMT form up to date for the current period.

The form is extensive and consists of the following information required;

  • Status of the lead
  • Customer/ Lead Name
  • Lead date
  • Who the lead was taken by
  • Email address/contact number
  • Project type
  • Whom the lead has been assigned to (which designer)
  • Home visit date
  • In store appointment date
  • Next type of customer activity
  • Budget

The process takes approximately an hour and a half to complete each time it is updated.

It is a time consuming task yet essential for management to track leads.

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The forecast tracker is important for estimating how much the store will make and has made so far (weekly).

Each Wickes store is set a weekly target. My job is to keep this updated for management to keep track of how the store kitchen and bathroom sales are going.

This task took very little time to do and can be done at the end of a typical day.