Level 5 Work Experience: Wickes Kitchen & Bathroom Showroom Advisor

As of 27th March 2017 to 24th April 2017 my daily duties consist of;

  • Appointment taking for Home Visits and In Store Appointments regarding Kitchens and Bathrooms (software used for this is Vision)
  • Talking to customers about the kitchen & bathroom ranges, materials and the best way to utilise their space
  • Taking and making phone calls to confirm appointments and resolve issues regarding installation and delivery issues or any other queries a customer may have
  • Tea and coffee making for customers and the designers
  • Using the commercial software Fusion to create plans
  • Pricing up units for customers
  • Keeping the showrooms presentable
  • Dealing with money and refunds/exchanges on the shop floor tills

Reflective Practice: Personal SWOT Analysis

STRENGTHS:

  • I am expressive and creative through my ideas and styles of drawing.
  • I can take constructive criticism of my own work and apply it well.
  • I can present ideas well and know how to present accordingly depending on who the client/person of interest is.
  • Future prospects: I am aware of the opportunities I am presented with and I take advantage of them. My current job of Kitchen & Bathroom Advisor at Wickes offers the appropriate opportunities to develop my technical and computer skills for creating visuals for clients, as well as the professionalism and manner required to work with clients.
  • Range of work experience and accumulation of different skills

 

WEAKNESSES:

  • Limited technical skills (AutoCAD, SketchUp)
  • Time management
  • Often procrastinate
  • Lack of confidence in ability (drawing, software, etc.)
  • Competitive – can be defeated when my potential or work isn’t recognised

 

OPPORTUNITIES:

  • The neighbourhood where I live, Heaton Moor, is a close community and is proud of the local attractions. My website, talithwalkerdesigns.com, is soon to feature illustrations of famous Heaton Moor architecture and landmarks. This is something I am being opportunistic with by taking advantage of what the area has to offer and what I have to offer it by targeting my illustrations to the people in the local area.
  • Family connections and contacts – father in stage design and mother in interior design

THREATS:

  • Rival course mates who have better technical abilities than I do
  • Other illustration artists attempting the same/similar approaches as I am in the local area
  • Lack of technical skill may be a problem when entering work placements or going for interviews